Why do I need your escrow service?
Our escrow service ensures that both buyers and sellers who do not know each other personally can conduct their purchases securely over the Internet. The processing takes place step by step; This means that the buyer first pays the purchase amount plus applicable fees into our escrow account (money transfer). After receipt of money, the goods will be shipped by the seller. As soon as the goods have been duly delivered, the purchase price deposited in the escrow account is forwarded to the seller's bank account by means of a money transfer.
What does the escrow service do for me as a buyer?
The escrow service offers you maximum security for your money transfer. You take no risk by paying in advance, the goods are bought unseen.
What does the escrow service do for me as a seller?
You have the certainty that the buyer has initiated the money transfer for the goods. If the buyer is satisfied that the goods are in perfect condition, we will immediately transfer your money from our escrow account. In addition, the trustee service creates more trust among your customers and thus increases your sales and profits.
How expensive is the escrow service?
Our escrow service costs you a maximum of 1% of the turnover with a minimum fee of only 1 euro! This makes us one of the cheapest escrow providers in the world. You also have the ability to specify who pays the fees (either all fees borne by the buyer, all fees borne by the seller).
Isn't it dangerous to transmit my account details over the internet?
Since we work with high security standards, there is no risk of your data falling into the wrong hands
What do I have to consider when transferring money to the escrow account?
You must enter the sales contract number and date as reference so that your money transfer can be assigned to the corresponding trustee order without any doubt. All products are state-of-the-art and are regularly checked for safety by external experts and our long-standing partner workshop.
What happens if I have transferred too much money?
The difference will be immediately transferred back from our escrow account to the buyer's account.
What happens if I have transferred less money?
If the transfer is too low, the seller will be informed of the receipt of the money with the message that the amount transferred to our escrow account was insufficient and the remaining difference must be transferred by the buyer.
Can I also use the escrow service outside of Europe?
The escrow service within the EU can be used at any time without any problems. For payment transactions/money transfers between the member states of the EU, we use the EU standard transfer system for you, which guarantees the most cost-effective money transfer to our escrow account.
What is a tracking number?
With each successfully created escrow order, you will receive a tracking number with which you can easily check the status of your order in our tracking system, for example via the receipt of money on our escrow account.
What do I have to consider when buying from abroad?
As a buyer located in any European country who wants to buy abroad, you don't have to pay attention to anything else. The fiduciary order is processed for you like a domestic transaction. As a buyer from abroad who wants to buy in European Union, you must enter your IBAN and your BIC (Swift code). If you are a buyer from European Union who wants to buy abroad, your contractual partner must enter his IBAN and BIC (Swift code). You have the option of specifying this during registration or later. If you don't know what an IBAN or BIC is, check out our EU Standard Bank Transfer page for all the information you need.
I am not receiving an email from DTransport.co.uk?
In isolated cases, our e-mails can be declared as spam. This happens especially when your spam filter rules are set too strict. If you use a free mail provider, check your spam folder or spam guidelines to be on the safe side if you are expecting an e-mail from us in vain. If you have a whitelist (friends list) available, it is best to add us so that you do not miss any future emails from our escrow service.
What do I have to consider when selling from abroad?
As a seller, make sure that you enter your IBAN and BIC (Swift code). You have the option of specifying this during registration or later. If you don't know what an IBAN or BIC is, see our EU Standard Bank Transfer page for all the information you need to transfer money to our escrow account.
What happens if the buyer does not confirm receipt of the goods?
If the buyer does not confirm within 7 days after delivery that the goods have been delivered to him, we assume that he has received the goods in accordance with the sales contract. In this case, we arrange for the money to be transferred from our escrow account to the seller.
What happens if the buyer refuses to accept the goods?
In this case, the purchase price will be transferred back to the buyer and the goods will be sent back to the seller. In this case the seller will bear all transport costs and transaction costs.
What happens if the goods have defects?
This stops the payment to the seller. Transport damage is often present. In this case the delivery is insured, the purchase price will be transferred back to the buyer.
As a buyer, how long do I have to inspect the goods?
After receiving the goods, you have 7 days to inspect them. You should either confirm receipt or submit a complaint no later than the 8th day after receipt of the goods. If we have not received a complaint by the 8th day after delivery of the goods, we will automatically transfer the escrow amount to the seller's bank account.
As a buyer, how long do I have to inspect the goods?
After receiving the goods, you have 7 days to inspect them. You should either confirm receipt or submit a complaint no later than the 8th day after receipt of the goods. If we have not received a complaint by the 8th day after delivery of the goods, we will automatically transfer the escrow amount to the seller's bank account.
As a buyer, do I have to confirm receipt of the goods?
By issuing the escrow order, which is subject to our escrow service, you undertake to confirm the proper receipt and condition of the goods as soon as the goods have been received and you have been able to inspect the condition of the same. You must issue this confirmation no later than 8 days after receipt of the goods.
Do you have a question that this FAQ doesn't answer?
Then contact us by email and we will answer your question as soon as possible.